Introduction
These Terms & Conditions govern your access to and use of Ava – Innovation Companion (the "Service"). The Service is operated from Switzerland by Digital Creative Academy ("we", "us", "our"). By accessing or using the Service in any manner, you agree to be bound by these Terms & Conditions and our Privacy Policy, which is incorporated by reference. If you do not agree, you must discontinue use immediately.
Who We Are
Digital Creative Academy, Switzerland, operates the Service. We build applied AI experiences that help founders, product leaders, and innovation teams move ideas forward. For all inquiries, including privacy and legal matters, please use the contact form.
Eligibility
The Service is designed for adults working on business, product, or creative innovation projects. You must be at least 18 years of age to register or use Ava. By creating an account, you confirm that you meet this age requirement.
Services We Provide
- Free Trial: New accounts receive a single 5-minute free trial to explore core innovation workflows.
- Session Bundles: After the trial, continued access requires purchasing a session bundle. Bundles must be used within 90 days.
- Single Sessions: Individual 30-minute sessions can be purchased separately and must be used within 30 days.
- AI Innovation Partner: Ava offers AI-powered ideation, product strategy prompts, innovation workflow guidance, and structured reflection. The Service is supplemental support only.
- No Conversation Storage: Conversations are processed in real time, are not stored on our servers, and are not used to train OpenAI's models.
Payments & Pricing
- Processor: Payments are handled by Stripe, Inc. We never store payment card data.
- Bundle Validity: Session bundles expire 90 days after purchase. Single sessions expire 30 days after purchase. Expired minutes are not refunded.
- No Refunds: All sales are final. Sessions begin immediately after purchase.
- Taxes: Prices include applicable Swiss VAT unless stated otherwise.
Acceptable Use
- Use Ava solely for innovation planning, product strategy reflection, ideation, and professional development.
- Do not use the Service for illegal activity, harassment, intellectual property infringement, or disinformation campaigns.
- Do not rely on the Service for regulated advice (including legal, financial, HR, medical, or compliance directives).
- Do not attempt to bypass security controls, reverse-engineer AI models, or extract system prompts.
- Do not share your account, session tokens, or authentication credentials.
Innovation Guidance Disclaimer
Ava is not a licensed consultant, lawyer, accountant, financial advisor, HR specialist, or compliance professional. AI outputs can be inaccurate, incomplete, or speculative. Validate recommendations with qualified human experts before acting.
AI Limitations
- No Human Judgment: Ava is an artificial intelligence and does not possess human experience, domain expertise, or awareness.
- Hallucinations & Errors: The AI may generate inaccurate, outdated, or entirely false insights. Outputs are not independently verified.
- Risk Assessment: The AI cannot accurately assess legal, financial, operational, or reputational risk.
Limitation of Liability
The Service is provided "as is" without warranties of any kind. Our total liability is limited to the fees you paid in the 30 days preceding the claim. We are not liable for any indirect, incidental, special, or consequential damages. You use the Service at your own risk.
Governing Law
These Terms are governed by Swiss law. Disputes will be handled in the competent courts of Switzerland. If you are an EU consumer, you may bring claims in your country of residence where mandatory law provides that right.
Contact
Questions about these Terms can be submitted via the contact form. We aim to respond promptly.