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Terms & Conditions

Last Updated: September 20, 2026 · Digital Creative Academy LLC, Switzerland
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Introduction

These Terms & Conditions govern your access to and use of Ava – Innovation Companion (the "Service"), operated by Digital Creative Academy LLC, Switzerland ("we", "us", "our"). By using the Service, you agree to these Terms. Our Privacy Policy explains how personal data is handled; accepting these Terms is not blanket consent to data processing. If you do not agree to these Terms, do not use the Service.

Who We Are

Digital Creative Academy LLC, Switzerland, builds applied AI experiences for founders, product leaders, and innovation teams. For service, privacy, or legal questions, email ava@digital-creative-academy.com or use the contact form.

Eligibility

The Service is designed for adults working on business, product, or creative innovation projects. You must be at least 18 years of age to register or use Ava. By creating an account, you confirm that you meet this age requirement.

Services We Provide

  • Free Trial: New accounts receive a single 5-minute free trial to explore core innovation workflows.
  • Paid Access: After the trial, continued access requires a one-time purchase of a session or bundle. Purchases do not automatically renew. Validity depends on the selected product, as described below.
  • Single Sessions: Individual 30-minute sessions can be purchased separately and must be used within 30 days.
  • AI Innovation Partner: Ava offers AI-powered ideation, product strategy prompts, innovation workflow guidance, and structured reflection. The Service is supplemental support only.
  • AI Processing and Saved Content: Ava uses Google Gemini and OpenAI. Saved session summaries and workspace content support continuity and progress. See our Privacy Policy for the categories of information processed, retention, and your rights.

Payments & Pricing

  • Processor: Payments are handled by Stripe, Inc. We never store payment card data.
  • Validity: Single sessions and 30-day six-session bundles have a 30-day validity period. The six-session package has a 180-day validity period. Check the product and expiry information for your purchase before paying; contact us if it is unclear or inconsistent.
  • Refunds: We do not ordinarily offer discretionary refunds for unused or expired time. This does not limit withdrawal, refund, or other remedies required by applicable law, including where the Service is not supplied or does not conform to the contract.
  • Withdrawal: Where EU/EEA consumer withdrawal rules apply, you generally have 14 days from conclusion of the contract to withdraw, subject to applicable exceptions. Granting access or starting a session does not itself waive that right. Any early-performance request, proportionate charge, or loss of a withdrawal right must meet applicable legal requirements.
  • Requests: Send withdrawal or refund requests to ava@digital-creative-academy.com with your account email and purchase reference, but no card details. Any unequivocal statement of withdrawal may be used; email is not the exclusive means of exercising a statutory right.
  • Prices and Taxes: Review the total price, currency, and applicable taxes shown at checkout before purchasing.

Acceptable Use

  • Use Ava solely for innovation planning, product strategy reflection, ideation, and professional development.
  • Do not use the Service for illegal activity, harassment, intellectual property infringement, or disinformation campaigns.
  • Do not rely on the Service for regulated advice (including legal, financial, HR, medical, or compliance directives).
  • Do not attempt to bypass security controls, reverse-engineer AI models, or extract system prompts.
  • Do not share your account, session tokens, or authentication credentials.

Your Content and AI Outputs

You retain any rights you hold in the ideas and materials you submit. You authorise us to process that content as needed to provide the requested Service, including AI processing and saved-content features described in the Privacy Policy. These Terms do not grant blanket permission to reuse your content for unrelated model training.

Only submit information you are authorised to share. Do not submit third-party confidential information or trade secrets without appropriate permission. Ava is not a substitute for a confidentiality agreement or legal professional privilege; review the provider-processing disclosures before sharing sensitive business material.

AI outputs may resemble material generated for others and are not guaranteed to be original, exclusive, accurate, protectable by intellectual property rights, or free from third-party rights. Review outputs before publishing, relying on them, or using them commercially.

Innovation Guidance Disclaimer

Ava is not a licensed consultant, lawyer, accountant, financial advisor, HR specialist, or compliance professional. AI outputs can be inaccurate, incomplete, or speculative. Validate recommendations with qualified human experts before acting.

AI Limitations

  • No Human Judgment: Ava is an artificial intelligence and does not possess human experience, domain expertise, or awareness.
  • Hallucinations & Errors: The AI may generate inaccurate, outdated, or entirely false insights. Outputs are not independently verified.
  • Risk Assessment: The AI cannot accurately assess legal, financial, operational, or reputational risk.

Limitation of Liability

We cannot guarantee uninterrupted availability, error-free AI responses, or a particular business outcome. These limitations do not exclude statutory warranties, service-conformity obligations, or remedies that apply to your purchase.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for intentional misconduct or gross negligence, or your applicable consumer and data-protection rights. Using third-party providers does not remove our own legal responsibilities. Claims remain subject to applicable law.

Governing Law

These Terms are governed by Swiss law, without depriving consumers of mandatory protections applicable in their country of habitual residence. Disputes may be brought before the courts competent under applicable law, including courts in your country of residence where that right applies.

Changes to These Terms

We will identify revisions by date and provide any notice or obtain any agreement required by applicable law. Changes do not remove rights relating to existing purchases. Continued use alone is not consent to new personal-data processing that requires consent.

Contact

Email ava@digital-creative-academy.com or use the contact form. Response times vary; applicable statutory deadlines remain unaffected.

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